特力屋 (pronounced Tè Lì Wū) is the Taiwanese arm of the British home improvement retailer B&Q, operated locally by the Test Rite Group. Since opening its first store in 1996, 特力屋 has become the largest home improvement chain in Taiwan, with 27 physical stores across the island as of 2025. The retailer offers everything from power tools and plumbing supplies to furniture, lighting, and garden equipment. For anyone setting up a home in Taiwan, whether renting or buying, understanding what 特力屋 provides and how to use its services can save time, money, and frustration. This article walks through the key departments, pricing, installation services, and practical tips for navigating the stores.
History and Background of 特力屋
特力屋 was launched in 1996 as a joint venture between the Test Rite Group (a Taiwanese trading company founded in 1978) and Kingfisher plc, the British parent company of B&Q. The first store opened in Taipei's Neihu District, introducing the concept of a large-format DIY (do-it-yourself) warehouse to Taiwan. In 2007, Test Rite acquired full ownership of the chain, and it now operates independently under the 特力屋 brand while retaining the B&Q logo and many of the original product lines.
The chain's target customers include homeowners, renters, contractors, and DIY enthusiasts. Unlike smaller hardware stores (五金行), 特力屋 offers a wide selection under one roof, with standardized pricing and regular promotions. The stores are typically located in suburban areas or near major transportation hubs, with ample parking. Store sizes range from 1,500 to 4,000 square meters, with the largest outlets in Taichung and Kaohsiung.
Store Locations and Opening Hours
As of early 2025, 特力屋 operates 27 stores in Taiwan, plus an online shopping platform at trplus.com.tw. The physical stores are concentrated in the six special municipalities: Taipei, New Taipei, Taoyuan, Taichung, Tainan, and Kaohsiung. Smaller cities such as Hsinchu, Changhua, and Pingtung also have at least one location each.
Most stores are open daily from 10:00 AM to 9:30 PM or 10:00 PM, with some locations closing earlier on Sundays. The Neihu flagship store in Taipei (No. 1, Section 1, Chenggong Road) is open until 10:00 PM every day. It is advisable to check the official website for holiday hours, especially during Lunar New Year and typhoon season.
Product Categories and Departments
特力屋's product range is organized into roughly 15 departments. Below are the main categories with typical product examples and price ranges (in New Taiwan Dollars, NTD).
1. Tools and Hardware
This department covers hand tools, power tools, tool storage, and fasteners. Brands include Bosch, Makita, Stanley, and 特力屋's own house brand (often labeled "B&Q"). A basic hammer costs around NT$150-400, while a cordless drill set (e.g., Makita 12V) starts at NT$2,500. A 100-piece tool kit for home use is typically NT$800-1,500.
2. Plumbing and Bathroom
Plumbing supplies include pipes, fittings, faucets, shower heads, toilets, and water heaters. A basic single-handle kitchen faucet costs NT$800-2,000, while a branded model (e.g., TOTO or HCG) may be NT$3,000-6,000. Toilets range from NT$3,500 for a simple model to NT$15,000 for a dual-flush or wall-hung unit. Water heaters (gas or electric) start at around NT$4,000 and go up to NT$15,000 for a 16-liter gas model.
3. Electrical and Lighting
Lighting fixtures include ceiling lights, floor lamps, desk lamps, and LED bulbs. A standard LED bulb (10W, equivalent to 60W incandescent) costs NT$80-150. A ceiling fan with light (52-inch) is typically NT$1,800-3,500. Electrical supplies such as switches, sockets, extension cords, and circuit breakers are also available. A pack of 5 wall sockets (Panasonic) costs around NT$400.
4. Paint and Decorating
Paint is sold in 1-liter and 5-liter cans. The house brand "B&Q" emulsion paint (white, matte) costs NT$350 per liter, while Dulux or Nippon Paint brands are NT$450-600 per liter. A 5-liter can covers roughly 60 square meters (one coat). Paint rollers, brushes, masking tape, and drop cloths are also stocked.
5. Furniture and Storage
特力屋 sells flat-pack furniture (similar to IKEA) as well as pre-assembled items. A simple wooden bookshelf (3-tier) costs NT$1,200-2,500. A metal storage rack (180 cm tall, 4 shelves) is NT$1,500-2,500. Wardrobes, desks, and dining tables are available, with prices ranging from NT$3,000 to NT$15,000. The store also carries space-saving furniture such as folding tables and wall-mounted desks.
6. Garden and Outdoor
This department includes plants, pots, soil, fertilizers, garden tools, and outdoor furniture. A bag of potting soil (10 liters) costs NT$100-150. A plastic watering can is NT$150-300. Outdoor folding chairs (aluminum) start at NT$500 each. During Lunar New Year, the store sells seasonal plants like orchids and kumquat trees.
7. Home Appliances
Major appliances such as refrigerators, washing machines, air conditioners, and dehumidifiers are sold in most stores. Brands include Panasonic, Hitachi, Samsung, LG, and Daikin. Prices for a 10-kg front-load washing machine start at NT$15,000, while a 6.5-kg top-load model is around NT$8,000. For air conditioners, a 2.8 kW split-type unit (suitable for a 10-ping room) costs NT$25,000-40,000 including installation. The store also sells air conditioners and dehumidifiers with in-store advice on energy efficiency.
8. Kitchen and Dining
Kitchenware includes pots, pans, knives, cutting boards, and storage containers. A stainless steel pot set (5 pieces) costs NT$1,500-3,000. Dinner sets (12 pieces) are NT$800-1,500. The store also sells kitchen cabinets and countertops, though these are usually made to order.
Services Offered by 特力屋
Beyond retail, 特力屋 provides several services that are particularly useful for homeowners and renters.
DIY Workshops and Classes
Many stores offer free or low-cost workshops on topics like basic electrical repair, painting, furniture assembly, and gardening. These classes are typically held on weekends and last 1-2 hours. Registration is often required and can be done online or at the store. The workshops are popular among first-time homeowners and renters who want to learn basic maintenance skills.
Home Delivery and Assembly
For large items, 特力屋 offers home delivery within Taiwan. Delivery fees start at NT$500 for items under 20 kg and increase based on weight and distance. Assembly service for furniture costs an additional NT$300-800 per item, depending on complexity. For example, assembling a 3-tier bookshelf costs NT$400, while a wardrobe assembly is NT$800.
Installation Services
特力屋 can arrange professional installation for air conditioners, water heaters, toilets, faucets, and lighting fixtures. Installation fees are separate from product prices. For example, installing a split-type air conditioner costs NT$3,000-6,000 depending on the complexity (e.g., piping length, wall type). Water heater installation (gas or electric) is typically NT$1,500-3,000. These services are carried out by licensed technicians contracted by 特力屋.
Custom Cutting and Paint Mixing
Wood, pipes, and cables can be cut to size in-store for a small fee (NT$20-50 per cut). Paint can be mixed to any color using the store's computer-controlled tinting system. A 1-liter can of custom-color paint costs NT$400-600, with a turnaround time of about 10 minutes.
Rental Services
Some larger stores rent out tools such as carpet cleaners, pressure washers, and floor sanders. Rental periods are usually 24 hours, with fees starting at NT$500 per day. A deposit is required (NT$1,000-3,000). This is a cost-effective option for one-time projects.
Pricing and Promotions
特力屋's pricing is competitive with other hardware stores and online retailers. The store runs regular promotions, including seasonal sales (e.g., Lunar New Year, summer, and year-end clearance). Members of the 特力屋 loyalty program (free to join) receive exclusive discounts and early access to sales. The store also offers price matching on identical products from select competitors (conditions apply).
For large purchases, such as a full set of kitchen cabinets or a bathroom renovation, it is worth asking about package deals. For example, a complete bathroom renovation (including toilet, sink, faucet, shower, and tiles) can cost NT$30,000-80,000 depending on materials and labor.
Tips for Shopping at 特力屋
- Make a list before you go: The stores are large, and it is easy to get distracted. Write down the exact items, quantities, and measurements you need.
- Check online stock: The website and app show real-time stock availability at each store. This saves a trip if an item is out of stock.
- Bring measurements: For furniture, appliances, or curtains, bring the dimensions of your space. Many items are non-returnable if opened or assembled.
- Ask for help: Staff in each department are usually knowledgeable. They can help you choose the right product or recommend alternatives.
- Compare prices: While 特力屋 is convenient, some items (especially tools and paint) may be cheaper at smaller hardware stores or online platforms like Shopee and PChome. However, 特力屋's return policy and warranty support are generally better.
- Use the app: The 特力屋 app (available for iOS and Android) allows you to scan barcodes, check prices, and access digital receipts. It also sends push notifications for promotions.
特力屋 for Renters vs. Homeowners
Renters in Taiwan often face restrictions on making permanent changes to their apartments. However, 特力屋 still offers many useful products that do not require drilling or permanent installation. Examples include:
- Adhesive hooks and shelves: No-drill options for hanging towels, coats, or kitchen utensils. Prices range from NT$50 for a single hook to NT$300 for a shelf.
- Command strips and tape: For mounting pictures, mirrors, or lightweight decor without damaging walls.
- Portable water filters: Countertop or faucet-mounted filters that do not require plumbing changes. Prices start at NT$800.
- Floor mats and rugs: To protect floors and reduce noise. A 60x90 cm rug costs NT$300-800.
- Curtains and tension rods: Tension rods can be installed without drilling. A basic tension rod costs NT$150-300.
Homeowners, on the other hand, can take advantage of 特力屋's full range of renovation supplies and services. For those planning a major renovation, it is advisable to first read our renovation budget estimator and contractor tips to plan costs and avoid common pitfalls. For smaller projects, such as painting a room or replacing a faucet, 特力屋 provides all the necessary tools and materials.
Online Shopping and Delivery
特力屋's online store (trplus.com.tw) offers the same products as physical stores, plus some online-exclusive items. Delivery is free for orders over NT$1,500 (otherwise NT$100 shipping). Standard delivery takes 3-7 business days, with express delivery (1-2 days) available for an extra fee. The online store also offers "click and collect", order online and pick up at a store of your choice within 2 hours.
Returns for online purchases must be initiated within 7 days of delivery, and the item must be unused and in original packaging. Some items (e.g., mattresses, large appliances) have special return conditions, so it is wise to read the policy before ordering.
Comparison with Other Home Improvement Retailers
特力屋 faces competition from several other retailers in Taiwan:
- IKEA: Stronger in furniture and home decor, but weaker in tools, plumbing, and electrical supplies. IKEA's flat-pack furniture is often cheaper, but 特力屋 offers more variety in hardware.
- Carrefour and RT-Mart: Hypermarkets carry some home improvement items (e.g., basic tools, paint, light bulbs) but at a smaller selection. Prices are similar, but 特力屋 has more specialized staff.
- Small hardware stores (五金行): These are ubiquitous in Taiwan and often cheaper for basic items like screws, nails, and simple tools. However, they lack the range and warranty support of 特力屋.
- Online marketplaces (Shopee, PChome): Often cheaper for specific brands, but quality and warranty can be inconsistent. 特力屋's advantage is the ability to see and touch products before buying.
Seasonal Considerations
Taiwan's climate and seasonal events affect the types of products that are in demand at 特力屋.
- Typhoon season (June, October): Demand for sandbags, tarps, flashlights, batteries, and waterproof sealant increases. 特力屋 stocks these items prominently near the entrance. See our typhoon season home prep guide for more tips.
- Summer (May, September): Air conditioners, fans, dehumidifiers, and sun-blocking curtains sell out quickly. It is advisable to buy early (March, April) to avoid stock shortages and higher prices.
- Lunar New Year (January, February): The store runs a major sale on home decor, cleaning supplies, and storage solutions. Many people buy new furniture or paint to refresh their homes for the new year.
- Mold and humidity (year-round): Taiwan's high humidity (often above 70% RH) makes dehumidifiers and mold-removal products essential. 特力屋 carries a wide range of dehumidifiers (from NT$5,000 to NT$20,000) and anti-mold paints and sealants. For more on dealing with dampness, see our mold removal guide and damp weather leak repair articles.
Frequently Asked Questions
Can I return items to 特力屋?
Yes, most unused items can be returned within 30 days with the original receipt. Some items (e.g., custom-cut materials, opened paint cans, mattresses) are non-returnable. Check the store's return policy before purchasing.
Does 特力屋 offer a price match guarantee?
Yes, 特力屋 will match the price of identical products from select competitors (including Carrefour, RT-Mart, and some online stores). The competitor's price must be current and the product must be in stock. Some exclusions apply, such as clearance items and online-only deals.
Can I get a discount for buying in bulk?
Yes, for large quantities of items like paint, tiles, or lumber, the store offers bulk discounts. It is best to speak with a department manager or the store's commercial sales team.
Does 特力屋 accept credit cards?
Yes, all major credit cards (Visa, Mastercard, JCB, UnionPay) are accepted, as well as cash and mobile payments (Line Pay, Apple Pay, Google Pay). The store also offers its own 特力屋 credit card with rewards points.
Conclusion
特力屋 is a one-stop shop for home improvement in Taiwan, offering a wide range of products and services for DIY enthusiasts, renters, and homeowners. Its 27 stores across the island provide convenient access to tools, building materials, furniture, and appliances, backed by installation and delivery services. While prices are not always the lowest, the combination of selection, quality, and after-sales support makes it a reliable choice for most home projects. Whether you are setting up a first rental, renovating a new home, or tackling a small repair, 特力屋 is likely to have what you need. For more comprehensive guidance on starting a home in Taiwan, refer to our complete guide to starting a home in Taiwan.